70:20:10 Framework

The 70/20/10 Model for Learning and Development is a learning and development model based on research and observation carried out from the 1960s until present. Morgan McCall and his colleagues working at the Center for Creative Leadership (CCL) are usually credited with originating the 70:20:10 ratio. Two of McCall’s colleagues, Michael M. Lombardo and Robert W. Eichinger, published data from one CCL study in their 1996 book The Career Architect Development Planner.

McCall, Lombardo and Eichinger’s survey of high-performing managers revealed that:

“Lessons learned by successful and effective managers are roughly:

• 70% from tough jobs
• 20% from people (mostly the boss)
• 10% from courses and reading”

This can now be related to

• 70% Experiential Learning
  • Access to learning when and where needed
  • Store of a variety of resources
  • External as well as internal content
  • Building on knowledge gained from formal training
  • Watch others actions
  • Help resolve problems
  • Reflective practice
• 20% Social Learning
  • Talk to colleagues about latest progress
  • Support colleagues
  • Grow a professional network
  • Feed into and get resources from your network
  • Use synchronous and asynchronous learning
  • Support multi-faceted resources
  • Support static and dynamic content
  • Coaching and Mentoring
  • Give and elicit feedback
• 10% Formal Learning
  • Blended learning
  • Virtual and face to face classrooms
  • eLearning
  • Assess knowledge through formal assessments
  • Compliance training

Image source: Business Performance website

References

Lombardo, Michael M; Eichinger, Robert W (1996). The Career Architect Development Planner (1st ed.). Minneapolis: Lominger